Technology Solved
A member of the Computer Troubleshooters franchise network

CT on ABC News

Computer Troubleshooters CEO Chip Reaves was featured on ABC News this week in a segment about malware threats via social media (Facebook, Twitter, etc).  You can see a copy of the clip here.

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CT in Franchise Entrepreneur magazine

This month our own Joe Maina (owner of CT-Coquitlam in Canada) was featured in Franchise Entrepreneur. You can find the article online here.

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CT featured in WebWorkerDaily

WebWorkerDaily interviewed CEO Chip Reaves about the emerging threat from social media malware – you can read the complete article here.

CT has also been featured in several other publications lately, like this article from

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CT Canada featured in national news

Chris Aconley, national director of Computer Troubleshooters Canada, was interviewed for an article about the Conficker worm, which was broadcast on national television throughout Canada on March 31.  A link to the segment can be found here:

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More Romanian Publicity

Computer Troubleshooters Romania continues to be featured in local press.
Computer Troubleshooters Romania is on a roll, with more publicity about our franchise network in Romania.  Read all about it on their news page (in Romanian):
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CT ad in Entrepreneur

CT featured in full-page advertorial in Entrepreneur magazine.
December’s Entrepreneur magazine features a full-page advertorial from Computer Troubleshooters.  In the ad a small business in Georgia is interviewed about how Computer Troubleshooter’s B.E.S.T. managed services plan benefits their business, including improving their productivity, reducing their expenses, and facilitating an expansion of their operations.
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Franchise 50 Award

Computer Troubleshooers honored with franchisee satisfaction award!

Computer Troubleshooters is proud to have been honored again by Franchise Business Review in their 2nd annual Franchise 50 ranking.  The Franchise 50 is unique in the industry in that it’s based entirely on the satisfaction of franchisees within a given system.  Computer Troubleshooters was ranked #20 overall and the top technology franchise.

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Six new Troubleshooters join in October!

Six new Troubleshooters from the states of Colorado, Florida, Georgia, Maryland, Washington, and Tennessee.  Included in the six are three existing Computer Service businesses who found compelling advantages in joining the world’s largest technology service franchise.

Welcome Aboard to:

  • Emmanuel Achu, Georgia
  • Clayton Crooks, Tennessee
  • Gary Weyman, Washington
  • David Geldbart, Florida
  • Tre Parks, Maryland
  • Jay Burgess, Colorado
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New CT Blog!

Check it out at

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Ireland RD interviewed

Our Irish Regional Director’s interview with
Recently interviewed our Irish Regional Director. You can see the video of the interview here:
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CT ranked by Entrepreneur

CT recognized by Entrepreneur Magazine!

The 2008 “Franchise 500″ rankings from Entrepreneur magazine are out, and Computer Troubleshooters is ranked #251 overall and is once again the top tech support franchise ranked by Entrepreneur.  This is the 7th consecutive year CT has been recognized in the prestigious Franchise 500 rankings.

See for more information,including our additional rankings.

See for our official press release.

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CT interview on Entrepreneurial Insights radio

During Thanksgiving week Computer Troubleshooters CEO Chip Reaves was interviewed on the Voice America business radio network.  The Entrepreneurial Insights show recording is available here.

Sunbelt Business Brokers presents Entrepreneurial Insights, a weekly excursion into the world of business ownership, divestitures & acquisitions. Over the past 30 years, Sunbelt Business Brokers has helped business owners worldwide address the myriad of issues that attend ownership transition. Combining Sunbelt’s broad business expertise with that of industry specialists, Entrepreneurial Insights examines critical issues that impact existing and prospective business owners in preparing, selling or buying a business. Each week, we will highlight businesses in a particular industry, providing you with in-depth insight into the opportunities and challenges of operating a business within a specific industry category. Whether you own, or want to own, a small business, we will help you identify and evaluate key performance measures and industry trends so your business can operate more effectively. Entrepreneurial Insights airs live Fridays at 11 AM Pacific on VoiceAmerica Business.

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CT mentioned on MSPMentor

Computer Troubleshooter’s partnership with NTR Global for a shared remote support (and lead generation) platform was featured on MSPMentor’s website today. You can find the blog post here.

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CT featured in PC World magazine

Computer Troubleshooters will be featured in the January issue of PC World magazine. The article is about how a CT in Vancouver transformed a car dealership client with one of our advanced virtualization solutions, saving them money AND improving their operations all at the same time.  You can find the article online here.

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Computer Troubleshooter’s Social Media advice in the news

Computer Troubleshooter’s article on social media protection has been picked up by several news outlets – see it here.

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CT Partners with Fonality

Computer Troubleshooters this week announced a global Preferred Vendor partnership with Fonality, the leader in small business IP-based telephone PBX solutions.  Computer Troubleshooters has been working with Fonality since 2004, and the new partnership will ensure that all CT locations have the training and support they need to sell and support Fonality’s premises-based and cloud-hosted VoIP solutions.

The press release about the new partnership can be found here.

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New BEST video!

Find out why small businesses LOVE our B.E.S.T. managed services plan: check out our new BEST sales video on YouTube here.

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Computer Troubleshooters + Autotask Deal

Computer Troubleshooters and Autotask have announced an industry-leading partnership which gives all CT franchise owners “free” use of the Autotask Go! product or discounted access to the Autotask Pro product as part of their franchise membership.  Details of the announcement made headlines in several industry publications like Business Solutions (click for link) ,MSPMentor, and more.

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Local CT profiled

Computer Troubleshooters Manitowoc (Wisconsin, USA) and owners Russell and Yavonda Joplin were profiled by the local Herald Times Reporter newspaper this week.  You can find the online version here.

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CT featured in Retailing magazine

This month’s “Integrated Solutions for Retailers” magazine features an article entitled “Small Retailers: To Bundle, or Not To Bundle?” which includes industry experts from HP, Intuit, and Computer Troubleshooters.  New Jersey Computer Troubleshooters owner Andy Oeftering is the featured CT, offering his advice on POS solutions for small retailers.

The online version of the article may be found here.

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CT featured on cover of national magazine!

The July 2009 issue of Business Solutions magazine features Computer Troubleshooter Doug Smith o the cover, with an article called “Five Steps to Building Client Relationships”.  An online copy of the article is available here.

In the article Doug outlines how he’s achieved 20% revenue growth year after year and increased his clients satisfaction through managed services and other solutions.

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CT launches free online TV & Video portal site:

Computer Troubleshooters USA is proud to announce the launch of, a new website designed to fill a need among home computer users.  “We noticed that, especially during the recession, more and more people are choosing to reduce or discontinue their satellite or cable TV service since many of their favorite TV shows are now available, legally, online.” says Chip Reaves, CEO of Computer Troubleshooters.  “Many people are choosing to connect a simple home computer to their big screen TV and watch internet video right from their couch.  The challenge was trying to find and organize all of the high quality video sites which people want to watch, without many of the useless or dangerous sites.  That’s what we wanted to accomplish with, and so far it looks like a huge success.” is a free site, designed to be a “home page” for home computer users who want to find the best quality internet video sites.  The site is also designed to be regionally customized, since many online video sites (especiallly TV networks) are only accessible from within their country of origin.  A UK version of CTonline is already being tested, with more countries planned for the future.

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CT joins MerryMeeting

February 1, 2008
To All CT Master Franchise Owners, Regional Directors and Local Office Owners
From Wilson and Suzanne McOrist and Chip Reaves
Re Investment By Merrymeeting, Inc. (MMI)
We are very pleased to announce that effective February 1st, Merrymeeting, Inc (MMI) has acquired majority ownership in CT International and CTUSA. As many of you know, MMI invested in CT USA in December, 2006 and has been working closely with us for the past year to make various improvements to the U.S. operation and develop a longer-term strategy for both CT International and CTUSA.
From the beginning, we have felt that MMI would be a good partner for CT for the following reasons:
1. MMI is an investment company which is exclusively focused on investing in and developing franchise companies. In total, MMI currently owns or controls 6 franchise companies with more than 1,700 franchised locations, approximately 25% of which are located outside of the U.S. As a result, the MMI management team has an excellent understanding of franchising, can help us cost-effectively manage CT and develop value-added systems and processes for the CT office owners.
2. MMI is owned by John Davies, the CEO, and his business partners, the Enthoven family. The Enthoven’s are South Africans and have a long history of international business development. They currently own and operate large businesses in Africa, North America, Asia, Australia and Europe. In fact, both John and the Enthovens feel that the scope of CT’s international business operations is one of the most appealing aspects of our business.
3.MMI has the human and financial capital to invest in CT and help the organization fulfill its’ full potential.
Wilson and Suzanne will have a financial interest in CT for the next 2 years, but will be winding down their involvement with the organization. Chip will be assuming day-to-day responsibility for coordinating CT International’s activities as well as CTUSA. We anticipate adding additional staff at the head office in the U.S. in the near term.
Chip and John Davies will be scheduling visits with most of the Master Franchise owners and various franchise owner groups throughout the world during the next 6 months. John is anxious to meet as many of you as possible and hear from you as to what the head office can be doing to better support your local businesses.
If you have any immediate questions, please contact Chip at or +1 404-477-1300 ext 701.
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More Entrepreneur Awards

CT’s affiliated brands were also highly regarded by Entrepreneur Magazine this month.

Computer Troubleshooters is affiliated with the MerryMeeting family of franchised brands, which includes Sunbelt Business Brokers, MTO Cleaning, and Inspect-It 1st, all of which did very well in this year’s Entrepreneur Franchise 500 ranking.


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Group Health Insurance for Franchisees

Computer Troubleshooters now offers a comprehensive PPO health policy through Blue Cross/Blue Shield to all US franchise owners and/or their employees.

Computer Troubleshooters, the world’s largest technology services franchise, has partnered with Blue Cross / Blue Shield to provide a group PPO health insurance plan to our franchisees.  Details on the plans is available at

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